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Experienced a travel emergency? Here's how to make a claim

If you have purchased AMEX Travel Insurance and experience a travel emergency, call Assured Assistance, Inc. for immediate assistance.

 

Assured Assistance can be contacted 24 hours a day, 7 days a week:

  • 1-866-896-5703 Toll-free from the US & Canada
  • 1-905-816-1758 Collect Call from anywhere in the world

If you don’t call Assured Assistance Inc. (AAI) first, your benefits may be reduced and your coverage may be limited.

If I’m called home for an emergency, will travel insurance pay my expenses?

If you have purchased a plan with trip cancellation and interruption insurance coverage and the emergency is covered, it will help pay for your expenses to return home. There are a number of circumstances that qualify as an emergency (for example the death or serious illness of a family member). These circumstances are described in the Certificate of Insurance.

 

Trip cancellation and interruption insurance also will reimburse you for any cancellation penalties that a travel provider might charge (if you cancelled a non-refundable airline ticket, for instance).

 

Just remember, in order to be reimbursed, you need to call Assured Assistance Inc. (AAI). AAI can be contacted 24 hours a day, 7 days a week by calling:

 

1-866-896-5703 toll-free from the US & Canada, or (905) 816-1758 collect from anywhere in the world.

If I have a medical emergency, should I call the emergency contact number first, before seeking medical treatment?

Yes, absolutely. There are several very good reasons to call the emergency contact number first:

  • The multilingual representatives of Assured Assistance Inc. (AAI) are experienced experts in coordinating emergency care for travellers in foreign lands – managing more than 400,000 calls per year.
  • They understand your coverage.
  • They’re available 24 hours a day, seven days a week.

If you don’t call Assured Assistance Inc. (AAI) first, your benefits may be reduced and your coverage may be limited. As stated in your policy, if you do not contact AAI at the time of your medical emergency or you choose to receive treatment from a medical service provider outside the AAI network, you will be responsible for 20% of your medical expenses covered under your insurance and in excess of your medical expenses paid by your provincial health plan. AAI can be contacted 24 hours a day, 7 days a week by calling:

 

1-866-896-5703 toll-free from the US & Canada, or (905) 816-1758 collect from anywhere in the world.

What if my medical condition prevents me from calling before seeking emergency medical treatment?

Of course, obtaining urgent care in an emergency is your #1 priority – and Assured Assistance Inc. (AAI) for AMEX Travel Insurance is here to help at the toll-free emergency contact number. However, if your medical condition prevents you from calling before seeking emergency treatment, then you must call as soon as medically possible.

 

Someone else (a family member, friend, hospital or physician’s office staff, etc.) may call on your behalf – so it’s a very good idea to carry your AMEX Travel Insurance™ wallet card with you at all times.

What happens when I call the emergency contact number due to a medical emergency?

The multilingual representatives of Assured Assistance, Inc. (AAI) are ready 24 hours a day, seven days a week when you have a medical emergency. You can rely on them to refer you or (when medically appropriate) transfer you to one of the accredited medical service providers within the AAI network, so you can receive the care you need as quickly as possible.

 

Because the representatives are multilingual and have 24-hour access to real-time translation services, Assured Assistance Inc. (AAI) can provide the help you need in your own language – and also have someone to communicate on your behalf with medical personnel who may speak a different language.

 

Whenever possible, AAI will also request for the medical service provider within the network to bill the covered medical expenses directly to the insurance provider instead of you – reducing stress and hassle.

If I need care while I’m abroad, will I need to pay the expensive medical costs up front?

Assured Assistance Inc. (AAI) on behalf of AMEX Travel Insurance will pay the eligible bills DIRECTLY to the medical provider or hospital for you whenever possible.

What should I do if I need emergency help in a foreign country?

No matter where in the world you are, Assured Assistance Inc. (AAI) will be here for you. If you have an emergency, you can call Assured Assistance Inc. (AAI). AAI can be contacted 24 hours a day, 7 days a week by calling:

 

1-866-896-5703 toll-free from the US & Canada, or (905) 816-1758 collect from anywhere in the world.

 

The multilingual representatives of AAI are experienced experts in coordinating emergency care for travellers in foreign lands, managing more than 400,000 calls per year.

How do I submit a claim?

Assured Assistance Inc. (AAI) on behalf of AMEX Travel Insurance wants to do all they can to help you if you have an emergency – starting with reducing your stress level. If you need help, just call:

 

1-866-896-5703 toll-free from the US & Canada, or (905) 816-1758 collect from anywhere in the world.